Team Select Home Care

  • Part- Time Weekend Intake/Scheduling Coordinator

    Job Locations US-CO-Denver
    Posted Date 2 weeks ago(3/12/2019 7:55 PM)
    Job ID
    2017-1355
    # of Openings
    1
    Category
    Administrative/Clerical
  • Overview

    Summary

    The Intake Coordinator is a qualified person responsible for the coordination of initial home care referrals in accordance with state and federal guidelines. Intake Coordinator serves as a liaison between referral sources, patients/caregivers, sales department and agency staff. The Intake Coordinator ensures that the patient has a smooth transition into the home health continuum of care. The Intake Coordinator reports to the Director of Nursing with an indirect report to the Director of Sales..

     

    Qualifications:

    Education:  High school graduate; College or technical school degree preferred. Minimum of 2 years home health experience required with strong knowledge of Medicare preferred..

     

     Requirements:

    • Excellent verbal and written communication skills with ability to communicate across all levels of customers both internal and external.
    • Ability to be an “influencer”
    • Exceptional customer service skills even under stressful circumstances; projects a concerned and professional attitude at all times
    • Excellent organization and problem solving skills- detailed oriented and able to create buy-in.
    • Thrives in a fast paced environment; high energy
    • Able to effectively deal with change.
    • Self-motivated to achieve excellence in conversion of all accepted referrals
    • Ability to take on-call responsibilities
    • Ability to handle a variable workload based on referral patterns
    • Excellent computer and technology skills
    • Able to provide information on basic home health care and refer callers to appropriate staff for more in-depth information

     

    Performance Requirements:

    • Receives, tracks and coordinates all referrals from internal and external customers
    • Records all intake information and inputs into computer system and gets approval from DON/CS to proceed with referral/intake process
    • Assigns referrals to correct liaison with correct facility and physician sources in computer system
    • Verifies: Medicare eligibility; physician licensure/OIG clearance/NPI/PECOS; status of PCP
    • Tracks all referrals and conversions(admissions/non-admits) and reports to Director of Sales daily
    • Coordinates initial staffing of  referrals and ensures receipt of referral for care by all disciplines ordered
    • Attends in-services and continuing education as applicable.
    • Attains goals as set forth in annual performance evaluation.
    • Submits documentation within required timeframes.
    • Maintains strict confidentiality on patient, agency, and employee matters.
    • Understands the approval process for new field staff prior to patient contact.
    • Participates in the Performance Improvement process as requested esp patient follow-
    • Performs other duties as assigned.

    The above statements reflect the general duties considered necessary to describe the principal responsibilities of the job identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

     

     

    Responsibilities

    SCHEDULER

     

    DEFINITION:

    The Scheduler is an individual who performs clerical and scheduling duties in the agency, including coordination of patient schedules.

     

    LINE OF AUTHORITY: 

    Reports directly to the Clinical Supervisor and indirectly to the Office Manager

     

    QUALIFICATIONS:

    • Graduate of an accredited high school, or equivalent. 
    • Ability to successfully interact with people in a professional manner in face to face situations as well as by telephone.
    • Ability to organize work procedures and assumes responsibility.
    • Problem solving abilities and positive interpersonal communication   skills are essential.
    • Must be self-motivated.
    • Must possess excellent clerical skills, i.e., writing, filing, typing, etc.
    • Minimum of 18 years of age.
    • Must have reliable transportation.
    • Excellent computer skills
    • Medicare experience in scheduling, physician orders and schedule reconciliation to payroll preferred
    • Medical terminology preferred
    • Ability to remain calm and composed under stressful situations

     

     PERFORMANCE REQUIREMENTS:

    • Must have exceptional communication skills to be able to communicate with referral sources, clients and patient care staff.
    • Must possess physical and mental abilities to adequately perform described duties.

     

    SPECIFIC DUTIES:

    • Coordinates visit schedule for all field staff by staffing case for 60 day periods (or as ordered) with all applicable disciplines
    • Ensures that all schedules are being followed and all documentation is submitted (missed visits, PRN visits, etc)
    • Schedules only as directed by physician orders
    • Attends weekly case conference at Director of Nurses request
    • Reconciles schedules with clinical itinerary records and performs  computer system verification.
    • Assists with payroll reconciliation/preparation as directed by Accountant.
    • Maintains neat, clean work environment.
    • Maintains confidentiality of patient, employee and agency matters.
    • Attains annual goals as established by the Clinical Supervisor.
    • Performs other job duties as assigned.
    • Submits documentation within required timeframes
    • Utilizes TSHC workflows
    • Checks required computer reports on a daily basis and reports scheduling issues to the Clinical Supervisor

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